Privacy Policy
This privacy policy sets out how Angell Thompson uses and protects any personal information that you provide to Angell Thompson when you use this website.
Angell Thompson want to make sure that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, please be assured that it will only be used in accordance with this privacy statement. By using our website, you are agreeing to be bound by this Privacy Policy.
Angell Thompson may update this policy and you should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25 May 2018.
Controlling your information / Your rights:
Under the EU General Data Protection Regulations 2018 you have a right to access the details we hold about you. You also have a right to ask how we use it, to correct any mistakes it may contain, and to request its deletion from our records. Should you wish to do any of these things, please e-mail us direct on
PO Box 480
Reigate
RH2 2HU
Information will be provided to you without charge in the first instance but repeated requests may incur a fee.
What we collect:
We will not collect information which is additional or unnecessary to the performance of our services. We may collect the following information:
- Name, address and title
- Contact information including telephone, e-mail address
- Where appropriate, any copy documentation which you may attach containing these details, for example Planning or Construction Drawings, designs, insurance policy wordings, quotations or correspondence.
What we do with the information we gather:
We use this information to respond to your inquiries, understand your requirements, perform your instructions, and tailor the provision of our services. In particular, we use your personal data for:
- Internal record keeping
- Invoicing and accounts
- Communication with you and with third parties necessary to the performance of your request
- The arrangement of visits to carry out surveys, schedules of condition, to inspect, record and diagnose damage and its cause, discuss your requirements, and the like.
Who might we send your personal data to?
We will always respond directly to you in the first instance if you contact us via our website. Should you appoint us in connection with Structural Engineering or Building Surveying services we may send your data internally between our employees and contracted freelance staff, and we may forward your personal data to third parties who require it, all in connection with specific performance of the works for which you have appointed us. In particular, these might include:
- Local authorities for Planning or Building Regulation approvals, and the like
- Specialist draftsmen or engineers
- Soils testing specialists
- Root testing specialists
- Drain test engineers
- Building and other contractors on our approved panel, for the purposes of tendering for works.
We will not sell, distribute, or lease your personal information to third parties for marketing purposes or market research purposes. We will not otherwise pass your personal information to third parties unless we have your consent, specific or implied under the terms of your relationship with us, or we are required to do so by law.
Security
We wish to keep your information safe. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect and hold.
How long will we hold your personal data?
Our services relate to a variety of elements within the built environment. Buildings are by their nature enduring constructions and we may be required to provide details of past designs or services, or to return to provide additional ongoing works many years after those services were first performed.
For this reason, and in connection with the Statutes of Limitations which run from date of loss, or date of discovery of loss, we do not destroy electronic or hard-copy files unless specifically requested to do so by our Clients.
We maintain data electronically by password-protected computer. We maintain data on hard-copy files on-site in our secure offices for a period of 8 years. Hard files are then transferred to secure, off-site archive storage where they cannot be accessed other than by box reference number and retrieved, by us alone, for a fee.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.